Click here to see the 2011 questionnaire

Click here to see the results

The Ferry Road Health Centre Patient Participation Group (PPG) was formed in August 2000. 

It was decided that as the existing Patient Participation Group is extremely pro-active the surgery would use them for the Patient Participation Directed Enhanced Service (DES) instead of developing another Patient Reference Group or virtual Patient Participation Group.

The current PPG is not reflective or representative of the practice population, this is despite active efforts to encourage new members.

The PPG has nine members (1 male and eight females). All members of the group are white.

PPG Age profile

1 member 1 member 7 members

55-65 years 65-70 years 71-75 years

Surgery Age profile

U18 18-24 25-34 35-44 45-54 Over 55

18% 6% 10% 12% 13% 41%

The Practice and PPG have endeavoured to attract new members and have targeted specific patients in under represented groups by personally inviting patients, sending e-mails and displaying posters. Despite patients expressing an interest, no one has actually attended a meeting. All new patients joining the practice are given information about the PPG and how they can join in their new patient pack and letter.

The surgery opening times are:
Monday - Friday 8:30am - 6:00pm
The surgery also offers extended opening on Saturday morning with appointments starting at 8:00a.m.

Surgery staff met with the PPG to discuss how the survey would run and priorities set as to what questions should be included in the local practice survey.

The survey was conducted over a week long period in January. A Receptionist was also on hand to distribute the survey and to answer any questions.

150 questionnaires were completed – representing 5% of the practice list size.

The Practice analysed the survey to pinpoint areas where we did well, to see where improvements might be needed and to see if patient’s expectations were being met.

A summary of the results can be seen here.

Ages of patients completing the questionnaire were:

Under 25 25-45 46-64 65-84 85 and over

4% 21% 22% 45% 8%

Ethnicity of patients completing questionnaire:

British Mixed British Did not say

93% 5% 2%

The Practice analysed the survey to pinpoint areas where we did well, to see where improvements might be needed and to see if patient’s expectations were being met.
A summary of the results can be seen here.

A meeting was held between the GPs, surgery staff and representatives of the PPG on 18th January 2012.

It was felt that there is very little to be addressed, but two small points were:

•	Patients to be better informed on how to obtain their test results – HCA’s to be reminded that they should give every patient a piece of paper telling them how to get their results. It was also suggested by the representatives of the PPG that this information could be displayed on the LCD in reception, and also on their notice board.
•	More than half of patients surveyed were still not aware of the PPG. The PPG felt this was disappointing as they run numerous events and health talks throughout the year and are actively involved with the surgery in fund raising. It was agreed that promotion of the PPG will be run throughout February/March.

The Patient Group and the GPs agreed that they were happy with the results and it was decided to run a further survey in September 2012.