Ferry Road Health Centre, Rye

160 questionnaires were completed (5% of list size)

Book appointments and order prescriptions on line		67% knew you could do this, 23% have used service
Aware of PPG		41% were aware there was a PPG
Aware of surgery website		50% were aware of website, only 15% of these patients had visited it
Aware of minor surgery clinic		60% were aware of this service
Aware of Saturday surgery		46% were aware of this service
Self Check in		77% of patients used the self check in on the day of the survey


	Excellent	Very Good	Good	Fair	Poor
Convenience of appt.	39%	28%	23%	8%	2%
Seeing GP of your choice	40%	28%	21%	8%	3%
Length of waiting time	21%	26%	34%	15%	4%
Speaking to GP by phone	32%	28%	22%	16%	2%
Obtaining a home visit	59%	29%	7%	5%	0%
Warmth of HCA greeting	43%	29%	14%	8%	6%
Procedure explained to patient	41%	25%	21%	9%	4%
Explanation of how results obtained	38%	17%	19%	5%	21%
Overall satisfaction with practice	49%	33%	13%	5%	0%