Ferry Road Health Centre, Rye

You can help the Practice to improve its service. The questionnaire should take around 5 minutes to complete.

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The Doctors and staff welcome your feedback

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Please do not write your name on this survey

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Please read the survey whilst waiting for your appointment. Some questions can be answered before your appointment but some need to be completed after your consultation.

1. Did you know that you can book appointments and order prescriptions on line?

Yes

If you answered yes, have you ever used this service?

Yes

2. Did you know the surgery has a Patient Participation Group, who organise talks and fund raising events?

Yes

3. Did you know the surgery has a website?

Yes

If you answered yes, have you ever visited the site?

Yes

4. Did you know we run a minor surgery clinic?

Yes

5. Did you know the surgery runs pre-booked clinics on a Saturday morning?

Yes

6. Did you use the patient self check in system today?

Yes

7. If you live outside of Rye do you have your medication dispensed by us?

Yes

If you answered no, would you consider using our Dispensary?

Yes

If you would not consider using our Dispensary, what are the reasons for this?

8. Are you seeing: (Please tick as appropriate)

Doctor

Nurse Practitioner

Practice Nurse

HCA test nurse

9. Please rate each of the following areas by circling once on each line.

	No experience	Poor	Fair	Good	Very Good	Excellent
Access to a Doctor or Nurse
Convenience of day and time of your appointment		1	2	3	4	5
Seeing the Doctor of your choice		1	2	3	4	5
Length of time waiting to see the Doctor or Nurse or HCA		1	2	3	4	5
Opportunity of speaking to a Doctor or Nurse on the telephone when necessary		1	2	3	4	5
Opportunity of obtaining a home visit when necessary		1	2	3	4	5
If you attended for a Health Care Assistant Appointment
The warmth of the HCA’s greeting to me was		1	2	3	4	5
The procedure I was attending for was explained to me		1	2	3	4	5
Explanation given as to how you would be contacted about your results		1	2	3	4	5
And, finally
My overall satisfaction with this Practice		1	2	3	4	5

10. The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.

How old are you?

under 25

26-45

46-64

65-84

over 85

Are you

Male

Female

What is your ethnic group (e.g. British/mixed British or British Indian/Pakistani/Bangladeshi or British Pakistani/Irish/White and Black African/Chinese)

Access to a Doctor or Nurse