Ferry Road Health Centre, Rye

You can help the Practice to improve its service. The questionnaire should take around 5 minutes to complete.

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The Doctors and staff welcome your feedback

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Please do not write your name on this survey

1. Do you know that you can book appointments and order prescriptions online?

Yes

If you answered yes, have you ever used this service?

Yes

2. Do you know the surgery has a website?

Yes

If you answered yes, have you ever visited the site?

Yes

3. Do you know that we offer weekday early morning appointments (starting at 8:10) and late appointments (ending at 18:20)?

Yes

4. If you live outside of Rye do you have your medication dispensed by us?

Yes

If you answered no, would you consider using our Dispensary?

Yes

If you would not consider using our Dispensary, what are the reasons for this?

5. Did you know there is a “Walk In Centre” in Hastings town centre, open from 8am to 8pm, seven days a week, 365 days a year?

Yes

If you answered yes, have you ever used this service?

Yes

6. Would you recommend our Practice to your friends and family?

	Extremely likely
	Likely
	Neither likely nor unlikely
	Unlikely
	Extremely unlikely
	Don’t Know

If you answered unlikely or extremely unlikely we would welcome your comments as to your reason.

7. When contacting the surgery by telephone how do you rate the ability to get through?

	Fairly easy
	Not very easy
	Not easy at all
	Don’t know/never tried

8. In the past twelve months how many times have you attended for an appointment here at the surgery?

	First time today
	Once or twice
	Three or four
	Five or six
	Seven or more

9. Thinking about your appointment today, how easy was it to arrange an appointment convenient to you.

	Very easy
	Fairly easy
	Not very easy
	Not easy at all

10. On a scale of 1 to 6 (where 1 is the most convenient time and 6 is the least convenient time) when would you like to be able to see a Clinician – please circle only per line. If you do not mind please circle “anytime”

Between 08:00 and 09:00	1	2	3	4	5	6
Between 09:00 and 11:00	1	2	3	4	5	6
Between 11:00 and 13:00	1	2	3	4	5	6
Between 13:00 and 15:00	1	2	3	4	5	6
Between 15:00 and 17:00	1	2	3	4	5	6
Between 17:00 and 19:00	1	2	3	4	5	6
	Anytime

The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.

How old are you?

under 25

26-45

46-64

65-84

over 85

Are you

Male

Female

What is your ethnic group (e.g. British/mixed British or British Indian/Pakistani/Bangladeshi or British Pakistani/Irish/White and Black African/Chinese)