Ferry Road Health Centre, Rye

1. Did you know that you can book appointments and order prescriptions on line?

2. If you answered yes, have you ever used this service?

3. Did you know the surgery has a website?

4. If you answered yes, have you ever visited the site?

5. Did you know the surgery has a Patient Participation Group?

6. If you live outside of Rye do you have your medication dispensed by us?

7. If you do not have your medications dispensed by use would you consider using our dispensary?

8. Did you use the patient self check in system today?

9. When you arrived was the Reception desk attended?

10. If you wanted to speak to the Receptionist did you have to wait for her to become free?

11. Ease of contacting the surgery by phone

12. Seeing the Doctor of your choice

13. Convenience of day and time of your appointment

14. Satisfaction with the Practice opening hours

15. If we were to offer longer opening hours when would you be more likely to want an appointment?

People surveyed

Gender


The following comments were made :

General
•	More Camber appointment days
•	Saturday appointments
•	Would like to be able to make appointments a few days in advance rather than having to ring at 8:30
•	Parking can be a problem
•	When booking on line suggest if no appointment available this is shown on the website as “nothing available”
•	Practice well managed. Lovely staff
•	Always helpful

Dispensary
•	Live in residential home and have it sent to me
•	Would like a better service for those living in Rye – far too many wasted hikes up the High Street only to find the medicine isn’t in or hasn’t been ordered. It’s not easy getting to the High Street – need a chemist on Tilling Green.
•	Been with Horrells always and they have done a good job by me
•	Have it delivered
•	Not stocked at surgery have to take it to town
•	Easier for me to get it delivered to my home