Ferry Road Health Centre, Rye

You can help the Practice to improve its service. The questionnaire should take around 5 minutes to complete.

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The Doctors and staff welcome your feedback

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Please do not write your name on this survey

1. Did you know that you can book appointments and order prescriptions online?

Yes

If you answered yes, have you ever used this service?

Yes

2. Did you know the surgery has a website?

Yes

If you answered yes, have you ever visited the site?

Yes

3. Did you use the patient self check in system today?

Yes

4. When you arrived was the Reception desk attended?

Yes

5. If you wanted to speak to the Receptionist did you have to wait for her to become free?

Yes

6. Did you know the surgery has a Patient Participation Group, who organise talks and fund raising events?

Yes

7. If you live outside of Rye do you have your medication dispensed by us?

Yes

If you answered no, would you consider using our Dispensary?

Yes

If you would not consider using our Dispensary, what are the reasons for this?

8. Please rate each of the following areas by circling once on each line.

Please respond about your appointment today

No experience

Poor

Fair

Good

Very Good

Excellent

Ease of contacting the surgery by telephone

Seeing the Doctor of your choice

Opening Hours

My overall satisfaction with this Practices opening hours

If we were to offer longer opening hours when would you be more likely to want an appointment:

Before 8:30 am

After 6:00 pm

9. The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.

How old are you?

under 25

26-45

46-64

65-84

over 85

Are you

Male

Female

What is your ethnic group (e.g. British/mixed British or British Indian/Pakistani/Bangladeshi or British Pakistani/Irish/White and Black African/Chinese)