Ferry Road Health Centre, Rye

1. When contacting the surgery by telephone how do you rate the ability to get through?

2. When telephoning the surgery today, after you were connected, how long did you have to wait to speak to a Receptionist?

3. In the past twelve months how many times have you attended for any appointment here at the surgery?

4. How long do you normally have to wait in the practice for your consultation to begin?

5. In general how satisfied with the care you receive at the surgery?



ACCIDENT & EMERGENCY RESULTS

How many times have you been to A&E in the past twelve months?


Reasons given for attending A&E
Breathing difficulties	29%
Persistant/Severe chest pains	14%
Suspected fracture	4%
Deep wound/severe bleeding	4%
Loss of consciousness	4%
Acute confused state	4%
Pain not relieved by analgesia	19%
Road traffic accident	4%
High blood pressure	4%
Eye problems	10%
Child illness/temperature	4%


How was the decision made to go to A&E?


Was the surgery open when you attended A&E?


Did you try to contact the surgery about the problem before going to A&E?


Are you aware of alternative services available when the surgery is closed? (Walk in centre, NHS direct, OOH)

Did you know there is a cost incurred when attending A&E that the surgery is accountable for, even if you do not wait to be seen?