Cancellation Policy
Should you need to cancel your booking with us once it has been confirmed, you must advise us by email or facsimile by midday (GMT) 24 hours days before the first night of your stay. Your notice of cancellation will only be effective if it is received by our office and confirmed in return by us. No charges will be applied by us if we receive your cancellation within this time.

If you wish to cancel after this time, you will be charged for one night’s accomodation at the agreed room rate.
In addition, should we incur costs from the time we confirm your booking, (requested third-party services etc.) we will charge you a sum to cover the costs, expenses, charges and losses incurred.

Deposits & Guarantees
Subject to availability, we will confirm your booking by sending you a confirmation email or facsimile. Please check your details as soon as you receive this confirmation message and contact us immediately if any of the information which appears on the confirmation message is incorrect or incomplete.

We will charge your first night's stay as a deposit guarantee, deductable from your charges at the end of your stay. Remember you must be at least 18 and must be authorised to make the booking for any other person named on the booking.

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1 Birkenhead Street, London, WC1H 8BA. Tel: +44 (0)20 7837 5338 Fax: +44 (0)20 7837 1615
Some images © Marcus Peel
reservations@roughluxe.co.uk
 
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