SUBSTITUTIONS: L'Horta Ltd reserves the right to substitute products without prior notice for any reason.

ORDER CONFIRMATION: Your order will be confirmed by e-mail or fax, so please ensure you check receipt of your Order Confirmation. If your order confirmation is incorrect or you have not received it by 4pm the day before delivery, please call us on 020 7283 9657 immediately as errors cannot be rectified later. Lines are open Monday to Friday 9am to 5.30pm for queries and advice.

ORDER CANCELLATIONS: Should you need to cancel your order, please e-mail before 4pm on the day before delivery. If cancelled after 4pm, the order will be charged in full. If you do not receive an e-mail/fax confirming receipt of your cancellation it will be deemed as not transmitted by you, and we will not take responsibility for failure to cancel your order.

DELIVERIES: All orders will be delivered to the main reception area within your company and a signature will be required for proof of delivery. Deliveries can be made Monday to Friday (excluding Public Holidays). Please specify your preferred delivery time i.e. pre midday, 12pm - 1pm, 1 - 2pm, after 2pm. We cannot guaratee to deliver at your preferred delivery time.

PAYMENT METHODS: Payment can be made by account (by prior arrangement), CoD, MasterCard, VISA, or Delta, Switch.

PRICES: Due to daily fluctuations in market prices, the prices charged to your account may differ from those shown on the catalogue. Therefore the prices indicated should be used for guidance only. L'Horta reserves the right to revise its prices at any time prior to delivery. Due to the bespoke nature of this business service, individual offers may not apply.

CUSTOMER COMPLAINTS: Complaints must be logged with us on 020 7283 9657 within 24 hours of receipt or collection of delivery, and where a signature acknowledging delivery or collection has been given.

REJECTED ORDERS: Orders may be rejected if the official order form is not used or if the information supplied is insufficient or incorrect.

ALLERGIES: Recipes may change from time to time and therefore we strongly advise you check the ingredients list on the product at time of purchase.

All accounts must be settled within 30 days from date of invoice All payments must be paid directly as stated on invoices

To use our online ordering facility, you will first need to register with us. Your details will never be supplied to anyone else without first obtaining your consent, unless we are obliged or permitted by law to disclose it. If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to any website. Users without this consent are not allowed to provide us with personal information.